In line with the European Data Act, Mill is committed to ensuring transparency and user control over product data. The following document explains how our solutions meet the Act’s requirements and support fair and secure data access.
Service Transparency Statement
The Mill Cloud runs on Amazon Web Services (AWS) using serverless and managed components to ensure reliability, scalability, and secure data handling. The system is designed for high availability (typically above 99.9%) and real-time device communication.
Occasional maintenance or temporary interruptions may occur due to external factors, but our systems are built to recover automatically and minimize disruption. Service performance may vary depending on network conditions and regional infrastructure.
Your device, your data
Our smart devices measure and record data every 4–5 minutes (around 320 readings per day) which results in less than 1mb of data pr month. This data is securely sent to and stored on our cloud servers in Frankfurt, Germany.
- Data generated by each product type:
- Heaters & Floor thermostats
- Temperature readings.
- Smart Socket & Smart Plugs
- Temperature & Humidity
- Air Purifiers
- Temperature & Humidity
- TVOC & eCO2
- Particles
- Mill Sense
- Temperature & Humidity
- TVOC & eCO2
- Heaters & Floor thermostats
- Format: JSON (via our Open API).
- Frequency/volume: Every 4–5 minutes, approx. 320 Readings per day which results in less than 1mb of data pr month
- Real-time? No, data is periodic, not continuous.
- Where data is stored: In our cloud (Frankfurt, Germany), not on the device.
- How long is your data stored: As long as your account remains active. If an account is inactive for more than 3 years, we may delete it and its data, after notifying you in advance.
- How you can access it: Through our app, or directly via our free Open API, with full documentation.
– Open API: http://mn-be-prod-documentation.s3-website.eu-central-1.amazonaws.com/#/ - How you can delete it: By closing your account, we delete the stored data if the account remains inactive for 3 years. Or by requesting us to delete it immediately.
- Who has access: Only you, the product owner. We do not use this data internally.
- Freedom to share: You may share your data with third parties of your choice.
- Procedures for Ending Data Sharing or Submitting a Complaint:
– Shared account credentials: If your account credentials have been shared with third parties, simply update your password to secure your account.
– Shared house access in the app: If you have shared access to your home in the app, you can remove this access directly through the app settings.
– Assistance or complaints: For further assistance or to submit a complaint, please contact our support
- Privacy: Any personal data is processed securely and in compliance with the EU General Data Protection Regulation (GDPR).
