Sustainability

Norway is nature. Norway is weather. There are high mountains and deep valleys, and the winter is just as cold and dark as the summer is bright and warm. We are dependent on nature.

As a market leader in our industry – and as a company that is expanding internationally – we want, need and should take our social responsibility seriously. We aim to become a pioneer in sustainability for our industry. We’re already well on our way, and we’re constantly striving to improve.

For us at Mill, taking greater social responsibility is about combining our stylish design with advanced technology and innovation.

We are constantly working to create attractive and smart products that enable consumers to take part in how they use energy for heating. In this way, everyone can take an active part in using less energy. We have already developed solutions that make it easy for consumers to save electricity through our investment in smart technology. For example, we’ve developed an app that makes it possible to save energy and maintain a comfortable temperature when you’re at home. This is smart technology and innovation that benefits both your wallet and our climate.

Sustainable development is about meeting today’s consumption needs without compromising the ability of future generations to meet theirs. To understand how we at Mill can take the greatest social responsibility, we have reviewed the UN’s 17 Sustainable Development Goals. We have done a thorough review to understand, select and implement the SDGs that are most relevant to Mill, and those that have the greatest impact.

We recognize that the sustainability journey is challenging, often requiring substantial investments and time. However, we are fully committed to this path because we believe in the significant positive impact we can have on our environment and society. Our goal is to become a leader in sustainability within the heating and indoor air quality industry.

The Sustainability Development Goals

Mill has selected the following SDGs where we aim to make an impact.
The overall scope is the Product Lifecycle, IOT, Packaging, and Value Chain.

Take responsibility of the working conditions of all workers involved in developing, producing and bringing Mill products to the consumer. Uphold ethical labor standards across all operations.

Enhance the health and well-being of customers and workers through safer, more efficient heating solutions and a healthy living and work environment. Ensure all products are free from harmful chemicals and comply with safety standards.

Minimize environmental impact using recycled materials in products and packaging and maximize recycelability. Our products are designed for longevity and repairability.

Enable consumers to switch to electrical heaters from fossil-fuelled heating. Make it easy for consumers to reduce electricity consumption without compromising a healthy home. 

The Mill 4 Pillars of Sustainability

1. Product Innovation

Goal: Enable consumers to make sustainable choices. By 2025, 80% of all Mill panel heaters sold are equipped with smart energy saving technology. 

  • Offer energy-efficient electric heating solutions with smart functionality that makes it easy to reduce energy consumption without compromising a healthy home.

  • The Mill Smart Plug enabling consumers to control energy consumption of older

    heaters easily. This increases the lifetime of the old heater.

  • The Mill Silent Pro Air Purifier and Mill Sense help you ensure a healthy home.

By offering a unified ecosystem for managing indoor climate control, we aim to enhance the well-being and quality of life for all. Mill Smart WiFi heaters reduce electricity consumption with up to 30%.

2. Durability

Goal: Design products of high quality that last, do not become obsolete and are repairable. We aim to reduce return rates by 75% from 2018-2025.

  • Engineering the products and selecting the components for long lifetime and

    repairability.

  • Spare parts available for all customers across the world for 10 years.

  • OTA updates avoid the smart devices to become obsolete. Modular control box for easy repairability and durability. 

We are proud to offer a 5-year warranty along with a 10-year commitment to repairability. From 2018-2023, the return rates were reduced with 50%.

3. Circularity

Goal
: A responsible and sustainable product life cycle. We aim for a 100% sustainable packaging by 2025.

  • Packaging: Remove Styrofoam, minimize plastic, FSC-certified cardboard.

  • Maximize recycled materials vs virgin.

  • Secure high recyclability of the final product.

In 2023, we reduced styrofoam and plastic in our packaging by 10 tons. For this achievement we are proud to be awarded Plast Løftet 2024.

The Mill products are 95% - 99% recyclable, primarily composed of pure materials like steel which is efficient to recycle.

4. Production, value chain, and social responsibility

Goal: Responsible production and transportation with high standards across the value chain. We commit to net zero emissions by 2035.

  • Decent working conditions for all workers involved in the Mill value chain.

  • Minimizing local environmental footprint.

  • Reducing global CO2 emissions and reporting progress towards set targets.

For Mill, it is a key priority to take full responsibility for our value chain, from our production to the end user.

For our complete Sustainability Report 2024

OECD DUE DILIGENCE GUIDANCE FOR RESPONSIBLE BUSINESS CONDUCT

Transparency Act 

The Transparency Act came into force on July 1, 2022. The purpose of the Act is to promote businesses’ respect for fundamental human rights and decent working conditions in connection with the production of goods and provision of services.

In addition to requiring due diligence assessments, the law aims to ensure the public has access to information on how businesses handle the negative consequences of fundamental human rights and decent working conditions. An annual statement of the due diligence assessments must be published by June 30, for the previous year.

Read our statement for 2023 here.