Warranty
Mill offers consumers 8 years product warranty for Mill Heat Pump from date of purchase by a consumer (does not apply to installation). For business customers, a warranty period of 5 years will apply (applicable in case the end-users are businesses).
To qualify for the extended warranty of 8 years, a product service by an authorized service
agent must be executed minimum every second year. Documentation of the service needs
to be provided upon request.
A service must include the following actions as a minimum for the warranty to be valid:
1. Clean the inside of the indoor- and outdoor unit with citrus wash.
2. Measurement of pressure and temperature.
3. Direct electronic leak detection.
In addition to the product service the user must clean the prefilter regularly to ensure product
performance and to prolong the product lifetime.
This warranty provides the customer with a right to, at Mill’s reasonable discretion, either
repair, replacement of a defected product, or alternatively a refund.
The warranty only covers defects that originates from Mill. The customer will therefore not
have a valid warranty claim if the defect is a result of circumstances such as the following:
- Negligent use, misuse, neglect, or careless operation of the product not in accordance with the Mill user manual.
- Defects caused by transport incurred outside Mill’s responsibility.
- Normal wear and tear, including parts that might wear out over time as for example
batteries for remote controls (if applicable), filters, tubes, and lamps for outdoor
heating etc. - Damage because of use not in accordance with the rated power and Hz.
- Damage caused by inadequate product maintenance.
- Damage from electrical outages, power surges and/or weather.
- Damage as the result of not installing or assembling the product in accordance with
the Mill user manual. - Use of parts and accessories, i.e., filter, which are not official Mill certified components.
- Repairs or alterations carried out by parties other than Mill or its authorized agents.
- Minor deviations from the stated quality that are insignificant for the value and
soundness of the product or deviations that the customer could reasonably expect. - Devices used with third-party software or equipment.
- Software and connectivity issues due to local restrictions in accessing our cloud
services. - Software and connectivity issues due to non-supported third-party devices.
- App or cloud/online service downtime does not fall under warranty.
Mill must provide evidence that the product’s damage has not existed when the product
was sold to the customer within the fi rst year after the purchase.
For the avoidance of doubt, this warranty does not provide the customer or any third party
with any right to damages, compensation nor price reduction of any kind. Mill will not have
any obligation under this warranty to cover any losses incurred by the customer or any
third party.
These warranty terms are only valid for customers, who purchase products through au-
thorized Mill resellers.
The customer’s rights and remedies pursuant to applicable mandatory law will not be
limited nor affected by this warranty.
The seller will handle the warranty claim on behalf of Mill. To make a claim under this war-
ranty, an end-consumer has to follow the steps described below.
Claims Process / Required Documentation
- Contact the Mill Authorised Reseller where you purchased the product. Bring
your original receipt for the purchase, serial number of the product, and the faulty
product. - The Mill Authorised Reseller tests the product and evaluates if the claim is covered
by the end-consumer warranty. - If the claim is covered by the warranty, the Mill Authorised Reseller, in accordance
with instructions from Mill and based on consumer law, decides whether to repair,
replace or refund the product.
